FAQ

QUESTION #1: I found both plastic film and foil on my casserole-do I remove the film before I put the casserole in the oven?
ANSWER: No, please leave both in place. On the pasta and enchilada casseroles, it is recommended that you keep the casserole covered with both the plastic film and the foil for the first part of the baking process, this keeps the casserole from discoloring and over baking on top.

QUESTION #2: How long do I bake my casserole or reheat the rice or potatoes?
ANSWER: Each casserole has its own baking time and is included with the casserole. For a recap:

  • For lasagna and pasta casseroles, leave covered with both film and foil and place in a 350°-375° oven for 50 – 60 minutes, uncover and continue to heat for an additional 25 – 30 minutes or until hot in center when tested with knife.
  • For breaded Chicken casseroles (i.e., Picatta, Whiskey), leave covered with both film and foil and place in a 350°-375° oven for 50 – 60 minutes, uncover and continue to heat for an additional 25 – 30 minutes or until hot in center when tested with knife.
  • For unbreaded casseroles (i.e., Shanghai, Basil and Lo Carb), leave covered with both film and foil and place in a 350°-375° oven for 40 minutes. Remove film and foil and continue to heat for an additional 10-15 minutes or until sauce bubbles.
  • For Beef casseroles, leave covered with both film and foil and place in a 350°-375° oven for 40 minutes. Remove film and foil and continue to heat for an additional 15-20 minutes or until sauce bubbles.
  • For enchilada casseroles, leave covered with both film and foil and place in a 350° oven for 45 minutes, uncover and continue to heat for an additional 10-15 minutes or until heated through.
  • For oven finished, bakeware-size casseroles, place in 350° oven for 20-40 minutes or until bubbly. Uncover for the last ten minutes.
  • For rice, pasta or potatoes, keep covered and microwave for 3-10 minutes (depending on size of pan) or until heated through.

These are guidelines and need to be adjusted to your specific microwave or oven-some are faster/hotter while others are slower/cooler-these instructions are for regular ovens (not convection). Generally, the small or regular size casseroles will take 60-90 minutes. Times are suggested for cold, refrigerated casseroles.

QUESTION #3: May I bake more than one casserole at a time?
ANSWER: Yes, increase time by approximately 30-45 minutes if baking more than one casserole at the same time.

QUESTION #4: How do I know when my casserole is done and ready to eat?
ANSWER: To test for doneness, insert a knife in the center of the casserole, remove and immediately place the knife face on your lower lip, if it is hot, the casserole is done.

QUESTION #5: Do the casseroles run over in the oven?
ANSWER: For all casseroles we recommend that you put a cookie sheet or something similar underneath, just in case it bubbles over a little.

QUESTION #6: I have ordered multiple single entrées, what is the best way to heat them so we can all eat together?
ANSWER: For multiple entrees (more than two), heat each entree, covered with a microwave cover, in the microwave for 2 minutes, remove and uncover.

DO NOT PUT MICROWAVE COVERS IN THE OVEN. When all entrees have been micro waved for 2 minutes, place them all in a 275°-300° warming oven, uncovered, for 5 to 7 minutes or until heated through.
For one or two entrées:
Remove plastic film from entrée and replace with the provided microwave cover and heat in microwave for 3-5 minutes, depending on the strength of your microwave.

QUESTION #7: I love your service and would like to give it as a gift, how do I do that?
ANSWER: We have gift certificates packets available for any amount. They include a gift certificate, a menu, and our business card. All you have to do is call us with the amount of your gift and the name of the recipient. We can mail it for you or you can drop by and pick it up. You may also design your own certificate, just remember to add our website (tateandtatecatering.com) so they may look over our menu online. Just call us with the recipient’s name and the amount of your gift and send us the payment.

QUESTION #8: I am new to your service and don’t know how it works.
ANSWER: Our menu should arrive via email to our guest list each Sunday, God willing, or Monday morning if the weekend has been particularly long and our Sunday somewhat short. If for some reason email fails us the menu is also available at http://www.tateandtatecatering.com The delivery/or pickup of menu entrees is available Tuesday through Saturday with some seasonal variation. Orders may be placed by either phone or e-mail, simply choose your selections and email them to gbtate@bendcable.com or give us a call here at home, 541 548 2512. We do need a day’s notice to ensure proper scheduling and orders must be placed prior to 6 p.m. to ensure next day service.

QUESTION #9: How do I know that you have received my e-mail order?
ANSWER: Please note that although we always try to respond to your email order with an email confirmation, the electronic world is not perfect, nor alas are we, if you do not receive a timely response please let us know as soon as possible so we can be sure to fulfill your request. We respond quickly to e-mail so please notify us if you’ve not received a confirmation.

QUESTION #10: Do I need to wash the dishes?
ANSWER: We ask that you at least rinse the dishes, place them in our delivery container and leave it on your porch for us to retrieve on your scheduled pick up day.

QUESTION #11: May I pick up my order at your kitchen?
ANSWER: You may visit us here on Indian Avenue and pick up your order. When you are finished simply drop the container by our kitchen when you’re next in the neighborhood. Our kitchen is equipped with real people; so if you have any questions that we’ve not addressed, please just ask. We speak food truth here, try to do our best with what is at hand and respect that we all share a common bond of human frailty.

QUESTION #12: What is your delivery area and what are the delivery charges?
ANSWER: We deliver all over Central Oregon, from Madras to Sunriver, Prineville to Black Butte Ranch. Delivery fees are—city limits of Redmond-$7.50, outside the city limits of Redmond-$10. Sisters-$15; Black Butte Ranch-$45 (we usually meet our BBR guests in front of the Sisters Ray’s Market for $15). Bend, generally $15 unless the address is south or east of the city limits and may be $20. Sunriver/LaPine is $55 and we usually meet our Sunriver guests at the Bend Outlet Malls for $15. Madras and Prineville are $25.